Visitor and ticketing Terms & Conditions

These Visitor Terms, Conditions and Rules set out the terms, conditions and rules for the:

(i) purchase and use of Tickets for certain areas of the Expo City Dubai by a Purchaser; and

(ii) admission to and use of the Expo City Dubai Venues and Attractions by a Ticket Holder, depending on their ticketing systems,

(hereinafter the "Terms and Conditions").

Introduction

Please read these Terms and Conditions carefully before using the Website owned and operated by Expo City Dubai. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Website. By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions, which together with Expo City Dubai privacy policy govern Expo City Dubai relationship with you in relation to this Website. If you disagree with any part of these Terms and Conditions, then you may not access the Website.

In addition, by purchasing, accepting, holding and/or using a Ticket you are certifying that you have read, understood and accepted these Terms and Conditions in full and that they form a binding agreement between you as the Ticket Holder or Purchaser, and Expo City Dubai (all as defined herein) and that you agree to bring them to the attention of others, if applicable, as set out below.

1. Definitions and Interpretations

In these Terms and Conditions, the following words and phrases shall have the following meanings:

"Ambush Marketing" shall mean an unauthorised intentional or unintentional attempt to: (i) create a false or unauthorised association with the Expo City Dubai and/or Expo City Dubai; or (ii) infringe the rights granted by Expo City Dubai to its Commercial Partners.

"Authorised Reseller" means each and all entities appointed or approved by Expo City Dubai to sell and/or distribute Tickets pursuant to a Ticket re-sale agreement. A full list of Authorised Resellers can be found on the Expo City Dubai's Website.

"Child" or "Children" for the purposes of these Terms and Conditions shall mean any individual that is twelve (12) years of age in the Gregorian calendar, or younger.

"Commercial Partners" shall mean Expo City Dubai's partners, providers, suppliers or other entities that have entered into a commercial agreement with Expo City Dubai.

"Complimentary Ticket" means those Tickets that are free of charge. The following Persons are eligible for a Complimentary Ticket:

(i) children aged two (2) years old for Around The World and Garden in the Sky (for the avoidance of doubt, the child shall be entitled to use the relevant Complimentary Ticket if, on the date of the visit to the Expo City Dubai Site he/she is under two (2) years old for Around The World and Garden in the Sky). Nursery to Grade 12 school students visiting pavilions as part of a school group shall also be entitled to enter the pavilion free of charge (however, charges apply for students of all ages attending workshops and/or shows within a pavilion), as well as accompanying adults (who shall be a school staff member or parent, selected to represent the school at Expo City Dubai);

(ii) a Person of Determination;

(iii) an accompanying responsible adult who is aged eighteen (18)() or over on the date of visit to the Expo City Dubai Site; and

(iv) any other Persons that Expo City Dubai may decide in its sole and absolute discretion are eligible for a Complimentary Ticket, for example, competition winners, priority visitors, VIPs, delegates, government officials etc.

"Date Assign" means the process whereby the Purchaser or Ticket Holder may assign the date when the Ticket Holder intends to use a Ticket to attend the Expo City Dubai Site.

This can be done by purchasing or reserving a product or service to be used on a specific date and/or time in conjunction with the Ticket, for example, by selecting the date and/or time the Ticket Holder will attend a specific Venue such as a pavilion, a special promotion, a guided tour or an event/performance at the Expo City Dubai Site.

If the Ticket Holder purchased a Ticket via an Authorised Reseller, the Ticket Holder may request the Authorised Reseller to Date Assign a Ticket on their behalf or may Date Assign the Ticket themselves via the Expo City Dubai Website.

"Discounted Ticket" means those Tickets that are available to purchase at a price below the face value selling price of the Ticket as determined by Expo City Dubai in its sole and absolute discretion. The following Persons are eligible for a Discounted Ticket:

any other Persons that Expo City Dubai may decide in its sole and absolute discretion are eligible for a Discounted Ticket.

“Expo City Dubai” means the Authority that was established by virtue of Law No. 14 of 2022 to build on the exceptional success of Expo 2020 Dubai and to oversee, manage and regulate the Expo City site (hereinafter referred to as “Site”) and draw the objectives of transforming the exhibition site into Expo City .

" Site" shall mean the Expo City Dubai Site .

“Expo City Dubai Staff” shall mean all official staff, volunteers and third parties appointed by Expo City Dubai including, but not limited to, security and external emergency services.

"Expo City Dubai Sales Channels" means all official sources authorised by Expo City Dubai where Tickets can be purchased, including the Website, Expo City Dubai direct sales points, Expo City Dubai onsite ticket box offices and all Authorised Resellers and their authorised sales channels. The list of Expo City Dubai Authorised Sales Channels is listed on the Website.

"Force Majeure" means any cause or event beyond Expo City Dubai control including, without limitation, Royal bereavement, pandemic, fire, flood, earthquake, strike, lock-out, public health emergency, acts or regulations of government, national calamity or riot, civil commotion, malicious damage, act of God, explosion, war, weather any cause or event arising out of or attributable to terrorism, or any other event (whether of a similar or dissimilar nature) beyond the reasonable control of Expo City Dubai.

"ID" means an original passport or other Government issued, valid and original identification document in English (or with the name, date of birth, country that issued the ID and the expiration date in English) with photograph and proof of age which proves that its holder is a particular person and a particular age.

"Person of Determination" means a person with special needs and/or disabilities as identified by Government of Dubai.

"Purchaser" means: (i) an Authorised Reseller who has purchased a Ticket from Expo City Dubai; and (ii) a Person who has purchased a Ticket from Expo City Dubai and/or an Authorised Reseller.

"Person" means an individual, partnership, firm, corporation, association, trust, unincorporated association or any other legal person.

"Data Privacy Policy" means Expo City Dubai policy regarding how Expo City Dubai gathers, uses, stores, discloses and manages personal information and data. Expo City Dubai Privacy Policy may be found on the Website.

"Terms and Conditions" means these Visitor Ticket Terms, Conditions and Rules, the Data Privacy Policy, the Ticket Terms and Conditions and any other rules brought to the attention of a Ticket Holder including on the Website.

"Ticket" means evidence of a personal revocable license from Expo City Dubai which entitles the Ticket Holder admission to certain areas of the Expo City Dubai Site or a Venue subject to the respective Ticket Terms and Conditions and these Terms and Conditions.

"Ticket Type" shall mean the type of Tickets which are made available by Expo City Dubai which permits the Ticket Holder access to certain areas of the Expo City Dubai Site or a Venue subject to the respective Ticket Type Terms and Conditions, for example, for one day only, for three days, for specific access to a Venue etc. All available Ticket Types are listed on the Website.

"Ticket Type Terms and Conditions" has the meaning as set out in Article 3.3 below.

"Ticket Holder" means the Person who is possession of a Ticket to enter the Expo City Dubai Site.

"Special Day" shall mean a 'special' day as announced to the public by Expo City Dubai in its sole and absolute discretion and by any means Expo City Dubai deems appropriate, for example, New Year's Eve, UAE National Day, Chinese New Year or Diwali.

"VAT" has the meaning in Article 4.1.

"Venue" shall mean any area within the Expo City Dubai Site including, but not limited to, an attraction, a pavilion, a theatre, an entertainment area or any other area designated by Expo City Dubai in its sole and absolute discretion that may require: (i) a Ticket for access which may be at an additional cost; and/or (ii) a reservation (i.e. pre-determined date and time of access to the Venue).

Access and use of a Venue by the Ticket Holder shall be subject to these Terms and Conditions and the Ticket Type Terms and Conditions for the respective Venue.

"Visitor Category" shall mean the certain categories of Persons who are eligible for the Complimentary Tickets and/or Discounted Tickets that are made available by Expo City Dubai, for example, youths, school students or Persons of Determination etc. All available Visitor Categories are listed on the Website.

“Website” shall mean the Expo City Dubai's official website located at www.expocitydubai.com

2. General Terms, Conditions and Rules.

2.1 All Tickets are issued subject to these Terms and Conditions including, for the avoidance of doubt, the Data Privacy Policy and the Ticket Type Terms and Conditions.

2.2 By purchasing, accepting, holding and/or using a Ticket, a Purchaser and Ticket Holder accepts and agrees to comply with these Terms and Conditions including, for the avoidance of doubt, the Data Privacy Policy and the respective Ticket Type Terms and Conditions.

2.3 The possession and the presentation of a valid and original Ticket is a mandatory condition for a visitor to enter the Expo City Dubai Site and any Venues with separate ticketing requirements.

2.4 Fourteen (14) year olds or under must be accompanied by an appropriate responsible adult (who shall be at least eighteen (18) years old) at all times during their visit to the Expo City Dubai Site and Venues.

2.4.1 For school groups, the student/accompanying adult ratio shall be as follows:

(i) 1:5 for Nursery to KG2

(ii) 1:10 for Grade 1 to Grade 7

(iii) 1:15 for Grade 8 to Grade 12

2.5 Ticket Holders have responsibility for complying with these Terms and Conditions. Parent(s) and/or guardians, or a school’s assigned accompanying adults of Ticket Holders that are Children and/or school students on a school trip are responsible for those Children's actions, their conduct and compliance with these Terms and Conditions. In the event the Children access the Expo City Dubai without accompanying adult or legal guardian, Expo City Dubai shall be held harmless and fully discharged from any and all liabilities, claims, obligations, responsibilities, expenses in connection with the Child(ren)’s visit to the Expo City Dubai.

2.6 Expo City Dubai reserves the right to amend these Terms and Conditions at any time, without notice, in its sole and absolute discretion including the Data Privacy Policy and any Ticket Type Terms and Conditions and you agree (including by virtue of your continued use of the Tickets) to be bound by such changes. Current Terms and Conditions shall always be available on the Website and Expo City Dubai therefore recommends that you review these Terms and Conditions at regular intervals.

2.7 No exchanges or changes of Tickets will be permitted except as specifically set out in these Terms and Conditions or as authorised and facilitated by Expo City Dubai, in its sole and absolute discretion, or as authorised by the Authorised Reseller from which this Ticket was purchased (if applicable).

3. Intellectual property Rights

3.1. By purchasing Tickets or holding or using Tickets, Purchasers and Ticket Holders receive no rights to use, license, assign or transfer any intellectual property rights of Expo City Dubai including, without limitation, the names, trademarks or logos of Expo City Dubai. Purchasers and Ticket Holders agree that any unauthorised use, licensing, assignment or transfer or any intellectual property rights of Expo City Dubai is a breach of these Terms and Conditions, and may be a criminal offence under applicable laws.

3.2. Nothing in the Terms and Conditions grants you a right or license to use any trademark, design right or copyright owned or controlled by Expo City Dubai or any other third party except as expressly provided in the Terms and Conditions.

3.3. Expo City Dubai owns all the intellectual property rights and materials contained in the Website, and all such rights are reserved. All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on the Website belong to Expo City Dubai and/or third parties.

3.4. You must not:

3.4.1. republish material from the Website (including republication on another Website); 3.4.2. sell, rent or sub-license material from the Website; 3.4.3. show any material from the Website in public; or 3.4.4. reproduce, duplicate, copy or otherwise exploit material on this Website for a commercial purpose.

4. Ticket - Types

4.1 Expo City Dubai offers for purchase Tickets for admission to certain areas of the Expo City Dubai Site and Venues in multiple Ticket Types and Ticket Categories via or through the Expo City Dubai Authorised Sales Channels or Authorised Resellers (if applicable). Not every Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable) shall be permitted to sell every Ticket Type and/or Ticket Category.

4.2 Expo City Dubai and Venues reserve the right to vary, amend or withdraw a Ticket Type, the Ticket Type Terms and Conditions, the Ticket price and/or the Visitor Categories available for purchase in their sole and absolute discretion at any time and without notice to any Person and without incurring liability. Expo City Dubai will honour all Ticket purchased including all Ticket Types and Visitor Categories prior to the date the amendment takes effect (for the avoidance of doubt, in accordance with the Ticket Type Terms and Conditions in place at the time of purchase of the Ticket).

Ticket Type

4.3 Each Ticket, whether it permits access to certain areas of the Expo City Dubai Site or a Venue will have specific terms, conditions, restrictions and/or benefits which apply to the respective Ticket Type, for example, restrictions on how many times the Ticket permits access to the Expo City Dubai Site, the date or time that the Ticket may be used and/or personal identification verification requirements (the " Ticket Type Terms and Conditions").

4.4 The Ticket Type Terms and Conditions will be available on the Website, will be printed on the Ticket (or a condensed version of the Ticket Type Terms and Conditions) and/or shall be included in material provided on issuance with the Ticket.

4.5 The Ticket Type Terms and Conditions shall be incorporated by reference into these Terms and Conditions and, as such, the Ticket Holder shall ensure compliance with the Ticket Type Terms and Conditions.

Visitor Categories

4.6 Any Person eligible for a Complimentary Ticket will not be granted access to certain areas of the Expo City Dubai Site or Venues unless they hold a Complimentary Ticket. The Complimentary Ticket (even though at zero cost) should be requested via the standard purchase process through an Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable).

5. Ticket - Price

5.1 The price of each Ticket Type for each Visitor Category shall be as set by Expo City Dubai and the Venues in their sole and absolute discretion and shall be in United Arab Emirate Dirhams and is inclusive of all applicable taxes including value added taxes (“VAT”) but exclusive of any booking fee, collection fees and security delivery fees, if any, and is indicated on the Website if purchased from Expo City Dubai directly.

5.2 Certain facilities and attractions at the Expo City Dubai Site or a Venue may be subject to individual charges and/or ticketing requirements including, but not limited to, access to selected performances, events or Venues etc.

6. Ticket - Purchase Process

6.1 Tickets are only valid if purchased or obtained directly via an Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable).

6.2 Once the Tickets have been allocated and payment in full for the Tickets has been confirmed, neither the Purchaser nor the Ticket Holder can cancel, return or resell those Tickets (unless expressly authorised to do so by Expo City Dubai in writing). Upgrades of the Tickets after purchase shall only be as permitted in the Ticket Type Terms and Conditions.

6.3 Expo City Dubai may restrict a Purchaser from purchasing a large volume of Tickets either in the same transaction or across multiple transactions. Expo City Dubai reserves the right to nullify such order if it suspects illicit or unauthorised business or sale of the Tickets.

6.4 Expo City Dubai may, at its sole and absolute discretion, cancel a purchase from anyone whom they believe plans to offer or has offered a Ticket for resale or commercial gain in violation of these Terms and Conditions.

6.5 If Tickets are purchased or obtained: (i) from or through any means other than the Expo City Dubai Authorised Sales Channels or Authorised Reseller (if applicable); and/or (ii) other than in accordance with these Terms and Conditions, such Tickets shall be void, together with any other Tickets held by the Ticket Holder or Purchaser, the Ticket Holder shall not be permitted entry to certain areas of the Expo City Dubai Site and/or Venue and the Ticket Holder will be asked to leave the relevant areas of the Expo City Dubai Site and/or Venue without refund, notwithstanding any other right that Expo City Dubai may have under applicable law.

6.6 When purchasing a Discounted Ticket or a Complimentary Ticket via an Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable), the Purchaser acknowledges that, if requested to do so, the Purchaser must supply the relevant information of the Ticket Holder, for example, the name, gender and date of birth of the Ticket Holder as a means of preventing fraudulent purchase or misuse of Discounted Ticket and/or Complimentary Tickets. When providing such relevant information relating to the Ticket Holder the Purchaser warrants that it has the relevant authority from the Ticket Holder to provide the relevant information to the Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable). Expo City Dubai reserves the right to refuse to issue a Discounted Ticket or Complimentary Ticket if, when requested by Expo City Dubai, no such information is submitted or is deemed unsuitable by Expo City Dubai.

6.7 Fraudulent purchase or misuse of a Discounted Ticket or Complimentary Ticket by a Purchaser or Ticket Holder shall mean that such Tickets shall be void, together with any other Tickets held by the Ticket Holder or Purchaser, the Ticket Holder shall not be permitted entry to the Expo City Dubai Site and/or Venue and the Ticket Holder will be asked to leave the relevant areas of the Expo City Dubai Site and/or Venue without refund, notwithstanding any other right that Expo City Dubai may have under applicable law.

7. Ticket - Payment

7.1 Any and all bank or other charges incurred as a result of monetary transfer or currency conversion will be the sole responsibility of the Purchaser.

7.2 The nominated payment card, or the registered bank account, used to purchase the Tickets must be registered in the name of the Purchaser. Expo City Dubai or Authorised Reseller reserves the right to refuse any order which fails to comply with this condition.

7.3 The Purchaser is solely responsible for ensuring that sufficient funds are available on his or her nominated payment card and/or in their bank account at the time the payment is taken by Expo City Dubai. If payment cannot be taken, for whatever reason, Expo City Dubai will attempt to inform the Purchaser about the fact and any bank or other charges incurred as a result will be the sole responsibility of the Purchaser. Expo City Dubai reserves the rights to refuse any order and stop the issuance of Tickets, if payment cannot be taken.

8. Date Assigned Tickets

8.1 Expo City Dubai strongly advises: (i) the Purchaser; or (ii) if the Ticket was purchased via an Authorised Reseller, that the Ticket Holder requests the Authorised Reseller, to Date Assign (via the methods described in the definition of “Date Assign” above) the Ticket.

8.2 Whether a Ticket can be Date Assigned will always be subject to availability and capacity limitations of the Expo City Dubai Site and the respective Venue.

8.3 Should a school student who is part of a school group not use the Ticket on the Date Assigned, he/she may be entitled to use the Date Assigned Ticket on a different date (if permitted in accordance with the Ticket Type Terms and Conditions) although the product and/or service reserved or purchased in order to Date Assign the Ticket will no longer be valid.

8.4 The Purchaser and Ticket Holder acknowledge that any extra products or offers purchased or reserved to Date Assign the Ticket may only be amended in accordance with their respective terms and conditions.

9. Ticket Delivery and Collection

9.1 Tickets purchased directly via the Expo City Dubai Website will be issued in electronic format to the registered account of the Purchaser, if applicable, or via e-mail to the Purchaser.

9.2 Tickets purchased at an Expo City Dubai direct sales point and/or the Expo City Dubai onsite Ticket box office(s) will be issued in electronic format or printed and issued to the Purchaser directly, to be decided in Expo City Dubai's sole and absolute discretion.

9.3 Tickets purchased via an Authorised Reseller will be issued in the format advised by the Authorised Reseller to the Ticket Holder.

9.4 Expo City Dubai reserves the right to adopt any method of issuance, delivery or collection of the Tickets, for example, collection of Tickets may be at the Expo City Dubai onsite Ticket box office at the Expo City Dubai Site. The cost of the service charge and shipping/delivery charge shall vary depending on the form of Ticket issued and method of delivery as adopted by Expo City Dubai in its sole and absolute discretion. For the avoidance of doubt, if the form of Ticket issued is an electronic format, no shipping/delivery charge shall apply.

9.5 If the Ticket being issued isn't in electronic format and if purchased from Expo City Dubai, the Purchaser will be advised at the time of purchase of the arrangement for the collection of the Tickets which may be, for example, from the Expo City Dubai onsite Ticket box office, an Expo City Dubai direct sales office or any alternative method as Expo City Dubai may authorise from time to time to enable a Purchaser to collect their Tickets.

9.6 If Tickets are to be collected at an Expo City Dubai direct sales point or the Expo City Dubai onsite Ticket box office only the Purchaser or a person authorised by them in writing may collect the Tickets and only upon presentation of a booking reference number, one piece of ID and the respective information of the payment card used to make the purchase.

9.7 Once Tickets are purchased by the Purchaser, the Purchaser is solely responsible for safeguarding all Tickets purchased. If the Purchaser is an Authorised Reseller, the Authorised Reseller is solely responsible for the safe, timely and correct delivery of the Tickets to the Ticket Holder.

9.8 If a Ticket has not been received it is the sole responsibility of the Purchaser to contact the relevant customer service centre of Expo City Dubai or the relevant Authorised Reseller (depending on whom the Ticket was purchased from).

9.9 Expo City Dubai shall not be obliged to issue any duplicate or replacement Tickets for any lost or misplaced tickets whether purchased by the Ticket Holder from Expo City Dubai or an Authorised Reseller. Should Expo City Dubai in its sole and absolute discretion, decide to issue any duplicate or replacement Tickets, additional reasonable costs for issuance, delivery and/or service charge may be charged to the Purchaser, to be decided in Expo City Dubai's sole and absolute discretion.

9.10 A Ticket Holder shall be solely responsible for checking their Tickets are correct as mistakes cannot necessarily be rectified after purchase. If there has been any mistake the Ticket Holder must contact Expo City Dubai or the relevant Authorised Reseller (depending on who the Ticket was purchased from) without delay.

9.13 Tickets shall remain the property of Expo City Dubai at all times.

10. Tickets - Transfer, Resale or Use for Commercial Gain

10.1 Save for the exception set out in Article 9.2 below, all Tickets are strictly non-transferrable and must not be sold nor advertised for sale.

10.2 A purchased, valid, unused and original single-entry Ticket can be gifted to, transferred to or exchanged by the Ticket Holder with another Person who is known to the Ticket Holder personally such

as a friend, family member or colleague. The transfer of a Ticket in this manner shall not contravene Article 10.1 provided that:

(i) such a transfer takes place without any payment (free of charge) or benefit; and

(ii) the new Ticket Holder satisfies any respective Visitor Category applicable to the Ticket.

10.3 All multi-use/access Tickets will require verification of the Ticket Holder upon first use of the Ticket and, therefore, may not be transferred, gifted or exchanged for any reasons whatsoever after the first use of the Ticket.

10.4 All Tickets sold, transferred, exchanged or delivered for a fee, benefit or other commercial purpose (unless with Expo City Dubai's prior written authorisation which may be withheld or conditioned in its sole and absolute discretion) shall be void, together with any other Tickets held by the Ticket Holder or Purchaser, the Ticket Holder shall not be permitted entry to certain areas of the Expo City Dubai Site and/or Venue and a Ticket Holder will be asked to leave the relevant areas of the Expo City Dubai Site and/or Venue without refund, notwithstanding any other right that Expo City Dubai may have under applicable law.

10.5 Tickets may not be used for advertising, promotion, auctions, fundraising or marketing purposes (including in competitions, contests and sweepstakes) unless with Expo City Dubai's prior written authorisation which may be withheld or conditioned in its sole and absolute discretion. Tickets used for advertising, promotion, auctions, fundraising or marketing purposes without the prior written authorisation of Expo City Dubai (including in competitions, contests and sweepstakes) shall be void, together with any other Tickets held by the Ticket Holder, the Ticket Holder shall not be permitted entry to certain areas of the Expo City Dubai Site and/or Venue without refund, notwithstanding any other right that Expo City Dubai may have under applicable law.

11. The Content

11.1. In these Terms and Conditions “the content” means material (including without limitation text, images, audio material, video material and audio-visual material) submitted to this Website, for whatever purpose.

11.2. You grant to Expo City Dubai a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute the content in any existing or future media. You also grant to Expo City Dubai the right to sub-license these rights, and the right to bring an action for infringement of these rights.

11.3. Your content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Expo City Dubai or a third party (in each case under any applicable law). You must not submit any content to the Website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

11.4. Expo City Dubai reserves the right to edit or remove your content or any material submitted to this Website, or stored on Expo City Dubai servers, or hosted or published upon this Website.

12. Cancellation and Refunds

12.1 Should a Ticket be lost, stolen, counterfeited, not readable, copied, altered, defaced, damaged or obtained in violation of these Terms and Conditions, such Tickets shall be void, together with any other Tickets held by the Ticket Holder or Purchaser, the Ticket Holder shall not be permitted entry to certain areas of the Expo City Dubai Site and/or Venue and the Ticket Holder will be asked to leave the relevant areas of the Expo City Dubai Site and/or Venue without refund, notwithstanding any other right that Expo City Dubai may have under applicable law.

12.2 An event of Force Majeure (as determined solely at Expo City Dubai’s discretion) may force Expo City Dubai to cancel, modify the dates and/or the time of the Expo City Dubai, the Venue and or certain events to be held during the Expo City Dubai. The responsibility and liability of Expo City Dubai is expressly excluded in the presence of such event of Force Majeure.

12.3 Expo City Dubai shall not be obliged to replace, refund or reimburse the cost, or any direct or indirect cost, of any Ticket for whatever reason, including, but not limited to: (i) for cancellation or closure of certain areas of the Expo City Dubai or Venue (including, but not limited to, any events, performances or Special Days) for whatever reason; (ii) if the Ticket Holder decides not to use the purchased Ticket; (iii) if there is an event of Force Majeure (as determined solely at Expo City Dubai's discretion); (iv) if the Ticket Holder is refused entry or ejected from certain areas of the Expo City Dubai’s Site and/or Venue for reasons set out in these Terms and Conditions; and/or (v) if Ticket is a lost, deteriorated, damaged, destroyed, stolen or illegible.

12.4 Notwithstanding Article 10.3, should Expo City Dubai or the Venue authorise any refund or reimbursement of a Ticket, in its sole and absolute discretion, such refund or reimbursement will only be provided via the payment method used to purchase the Ticket Purchase to the relevant Purchaser. Any refunds will be made to the Purchaser only.

12.5 For Tickets acquired from an Authorised Reseller, the Ticket Holder must clarify the eligibility for cancellations and procedure for obtaining refunds with the relevant Authorised Reseller.

13. Visitor Categories, Identification and Verification

13.1 Any Ticket Holder entering certain areas of the Expo City Dubai Site or a Venue with either: (i) a Discounted Ticket; and/or (ii) a Complimentary Ticket shall be required to provide an ID for inspection on entrance to the Expo City Dubai Site or Venue, as the case may be, in accordance with these Terms and Conditions. Failure to produce ID may result in the Ticket Holder being asked to pay the full price of an adult Ticket in the respective Ticket Type, and/or refused entry and/or being asked to leave a Venue and/or certain areas of the Expo City Dubai Site.

13.2 Expo City Dubai reserves the right to ask a Ticket Holder holding a Ticket for a Person of Determination to provide documented evidence of disability. Expo City Dubai advises all Persons of Determination to retain the correct documents of confirmation of disability at all times during their visit to the Expo City Dubai.

13.3 Further to Article 11.1 above, Expo City Dubai reserves the right at any time to request a Ticket Holder in any Visitor Category to verify their identity by presenting ID upon request by any Expo City Dubai Staff

prior to admission to the Expo City Dubai Site or at any time during the Ticket Holder's visit to the Expo City Dubai Site.

13.4 Ticket Holders must retain their Tickets at all times while attending certain areas of the Expo City Dubai Site and/or Venues. Expo City Dubai and/or Venues reserve their right at any time to request a Ticket Holder to present their Tickets upon request by any Expo City Dubai or Venues Staff for inspection prior to admission to the relevant areas of the Expo City Dubai Site and/or Venues or at any time during the Ticket Holder's visit to relevant areas of the Expo City Dubai Site and/or Venues.

13.5 Multi-use/access Ticket Types will require the Ticket Holder to provide verification on the Ticket Holder's first visit to the Expo City Dubai Site and its verification upon every following visit. Such verification will be in accordance with Expo City Dubai's Data Privacy Policy. Failure to provide the verification, as requested by Expo City Dubai, may result in Expo City Dubai refusing to issue the Ticket in the respective Ticket Type and/or the Ticket Holder being refused entry to certain areas of the Expo City Dubai Site and/or Venue, as the case may be.

13.6 All Ticket Holders holding a Ticket that has a Visitor Category linked to a company, institution or entity, for example, a Government issued Ticket, a Ticket issued by a commercial partner of Expo City Dubai or a school student Ticket will be required to show ID from the respective institution, company, school or entity, as the case may be.

13.7 A Person of Determination within school groups during school visits who requires an adult companion to provide personal help and assistance at the Expo City Dubai Site during their visit, shall be eligible to request a Discounted Ticket for the adult companion via the standard purchase process via an Expo City Dubai Authorised Sales Channel or Authorised Reseller (if applicable). A Discounted Ticket for a companion should be purchased at the same time as the Person of Determination Complimentary Ticket is requested and must be in the same Ticket Type as the Ticket for the Person of Determination. The Person of Determination and the companion must enter the Expo Site at the same time for the Person of Determination's companion Ticket to be valid.

13.8 Expo City Dubai reserves the right to refuse access to or eject any Ticket Holder from certain areas of the Expo City Dubai Site, including any Venue, if they cannot provide a suitable ID, Ticket and/or documents for evidence of disability for inspection and verification as required in accordance with this Article 11.

14. Security Check

14.1 The Ticket Holder consents, as a mandatory condition for access to certain areas of the Expo City Dubai Site and any Venues if indicated, to a security inspection/screening before and/or during the entry to certain areas of the Expo City Dubai Site and/or a Venue. The security checks may include a body search, bag inspection or inspection of other objects owned and carried by the Ticket Holder. Expo City Dubai may request visitors to remove individual items (such as mobile phones, tablets, belts, shoes and coats) from their bags or person to be inspected or screened separately.

14.2 A Ticket Holder who will not consent to a security search or refuses to comply with rules and security notices will be refused entry or required to immediately leave the Venue and/or the relevant areas of the Expo City Dubai Site without refund.

14.3 The Ticket Holder acknowledges that Expo City Dubai or Expo City Dubai Staff may conduct security searches at any time to ensure safety in a Venue and/or the relevant areas of the Expo City Dubai Site.

Prohibited Items

14.4 Ticket Holders are prohibited from transporting into or near to the Expo City Dubai Site the following items, including any items that Expo City Dubai or the Expo City Dubai Staff determine at their sole discretion to be similar:

(i) All types of explosive substances and devices;

(ii) Firearms and weapons (and their parts, replicas);

(iii) Ammunition (including fake items);

(iv) Gas pistols and cartridges;

(v) Detonator capsules, electrical detonators, electrical flammables, detonating cord;

(vi) All controlled substances;

(vii) Daggers, switch blades, knives and other bladed objects;

(viii) Projectiles, including Boomerangs and catapults;

(ix) Offensive weapons or implements such as bayonets, flick knives, extendable batons, sharpened comb, modified belt buckles and loose blades modified into weapons;

(x) Flails and knuckledusters;

(xi) Electroshock equipment/stun guns;

(xii) Alcohol;

(xiii) Personal protection sprays such as CS or pepper sprays;

(xiv) Fireworks, flares and smoke canisters;

(xv) Bicycles, scooters, segways, roller skates and other mobile devices not intended for use by Persons of Determination (only applicable when entering certain areas of the Site and Venues, should they have their own requirements);

(xvi) Radioactive Materials;

(xvii) Corrosive Materials; and

(xviii) Radio or mobile phone jammers, radio scanners, unauthorised radios

Expo City Dubai reserves the right to amend this list generally or in respect of any Venue in its sole and absolute discretion.

Restricted Items

14.5 Ticket Holders are restricted from transporting into or near to the Expo City Dubai Site, the following any items, including any items that Expo City Dubai or Expo City Dubai Staff determine at their discretion to be similar:

(i) Professional filming equipment, professional photography equipment with lenses over 30 cms;

(ii) Food and beverage items that are not placed in closed containers (except infant food and beverage, special dietary items, packed lunch, snacks and drinks for school groups);

(iii) Any device with a laser beam/laser pointers or strobe lights;

(iv) Animals (except service and assistance animals e.g. guide dogs);

(v) Devices producing excessive noise (vuvuzela, drum, whistle, horns) which may affect comfort and safety;

(vi) Rigid poles and sticks (except walking sticks required for mobility reasons);

(vii) Signage and banners;

(viii) Religious, political, provocative or obscene messaging on clothing;

;

(ix) Any items intended for use in ambush marketing attempts;

(x) Any items bearing the Expo City Dubai logo, trade name and/or any kind of trademarks that are suspected to be counterfeit; and

(xi) Drones and unmanned aerial vehicles.

Expo City Dubai reserves the right to amend this list generally or in respect of any Venue in its sole and absolute discretion.

14.6 The Ticket Holder acknowledges that if it arrives at the Expo City Dubai Site or a Venue, as the case may be, with a prohibited and/or restricted item listed above, or as otherwise determined by Expo City Dubai or Expo City Dubai Staff, the Ticket Holder will not be entitled to enter the Expo City Dubai Site or Venue with the prohibited or restricted item.

14.7 Should the Ticket Holder wish to enter the Expo City Dubai Site or a Venue, as the case may be, they must surrender the prohibited and/or restricted item referred to in Article 12.4 and Article 12.5 to the Expo City Dubai Staff. The Ticket Holder acknowledges that Expo City Dubai will not store any confiscated prohibited or restricted items at the Expo City Dubai Site or elsewhere. Expo City Dubai may destroy or dispose of the prohibited and/or restricted item and in all cases shall not return any confiscated prohibited or restricted items to the Ticket Holder.

14.8 Any Ticket Holder who is found to be in possession of any prohibited and/or restricted items while in the Expo City Dubai Site or Venue, as the case may be, may be removed from the Expo City Dubai Site and/or the Venue, to be decided in Expo City Dubai's sole and absolute discretion.

14.9 Any Ticket Holder who is in breach of the Restricted Item Policy or the Prohibited Item Policy may be subject to arrest and/or prosecution by the relevant authorities depending on the nature of the prohibited and/or restricted item.

15. Access To and Use of the Expo City Dubai Site

15.1 The Purchaser and the Ticket Holder hereby acknowledge and accept that due to venue capacity limitations, access flow constraints, health and safety requirements and local law authority enforcement obligations Expo City Dubai does not guarantee access to certain areas of the Expo City Dubai Site or a Venue to any Ticket Holder even if the Ticket Holder has a Date Assigned Ticket.

15.2 The Ticket Holder should investigate on the Website as to the exact opening and closing time of entrance gates and the times suggested by Expo City Dubai for entry to certain areas of the Expo City Dubai Site or a Venue, as well as to possible changes of the date, time or other elements relating to the Expo City Dubai and events within the Expo City Dubai Site including, but not limited to, any Venues, pavilions, restaurants, shops, attractions etc.

15.3 In addition to these Terms and Conditions, the Ticket Holder is required to comply with:

(i) regulations posted at the entrance and inside the Expo City Dubai Site and each Venue including, but not limited to, fire and safety regulations;

(ii) the regulations and rules posted on the Website;

(iii) any directives that Expo City Dubai may deem necessary and communicate for technical or organisational reasons; and

(iv) any written or verbal instructions of the Expo City Dubai Staff.

15.4 Expo City Dubai will ensure that People of Determination will be accommodated at the Expo City Dubai and within the relevant areas of the Expo City Dubai Site and Venues and shall not be discriminated against in accordance with the federal law of the United Arab Emirates as applied in Dubai.

15.5 If a Ticket Holder holding a single-entry Ticket leaves the relevant area of the Expo City Dubai Site or Venue for any reason, the same Ticket may not be used to re-enter the relevant area of the Expo City

Dubai Site or Venue, as the case may be. There will be no pass-outs or re-admission of any kind for a single-entry Ticket, unless otherwise permitted in the Ticket Terms and Conditions or as otherwise permitted by the relevant area of the Expo City Dubai or Venue in its sole and absolute discretion.